FAQ. Frequently Asked Questions
CAN I CHOOSE THE TOUR ROUTE?
All our tours can be presonalized under request, although, the routes are preset for each tour. As the tour is done with cars, this routes can be change depending on the traffic, the days and hours . We encourage you to tell your driver what you are expecting or what you want to see before finish the tour.
CAN I GET IN AND OUT OF THE CAR DURING THE TOUR?
The driver will take the car at a slow pace so you have time to enjoy the most interesting points and take the photos you want. During the tour there are at least 2 stops in safe locations to take some pictures with the vehicle and visit the area that is not accessible with the vehicle.
WILL YOU INFORM ME OF THE LOCATION OF EACH POINT OF INTEREST DURING THE TOUR?
Our drivers are well versed in History and Art, they are the ones who will inform you of everything related to the places visited, the city and its anecdotes during the tour. All drivers speak at least Spanish and English. Let us know when making the booking if you have any language preference in order to allocate you the appropriate driver.
CAN MINORS DO THE TOUR?
Yes, the tour is available for all ages. It is necessary that when you do the booking, inform us of minors whose weight is less than 36 kg as we must install in the car the child seats required by law for their safety.
IS THERE A TOUR GUIDE WITH THIS TOUR?
Our drivers are the ones who will inform you of everything related to the places visited, however if you want to have a official tour guide apart, you can request this extra when you make the booking.
CAN I BE PICKED UP AT MY HOTEL?
Most of our services provide pick-up from the hotels located in the city. You can consult them on the web when you contract this tour.
WHAT IF MY HOTEL IS NOT IN THE CITY?
If your hotel is located in another municipality outside of Madrid you can choose to be picked up by car at the door of your hotel. This service has an extra cost that you will have to consult with the contact form on the website. There is also the possibility to be picked up at a hotel near your location within Madrid even if you are not staying there.
CAN YOU LEAVE ME BACK AT MY HOTEL?
In most of our services it is possible to finish the tour in a different place than the one where it starts, ask when you make the reservation for this option to confirm if it is possible.
WHAT HAPPENS IF THE CAR IS DELAYED?
Keep in mind that traffic in cities is very variable and frequently there are events, demonstrations, celebrations and other acts that substantially affect the traffic so in some cases may occur delays beyond our control. For our part we do everything possible to be on time. Please keep an eye on your email and telephone in case we have to report an incident. In any case you need to contact us through the web, use the contact form.
HOW WILL I IDENTIFY THE CAR?
Our high-end vehicles have a discreet design and the drivers wear uniform. They will contact you to inform you of where they are. Classic luxury vehicles are easily identifiable.
CAN I CHANGE THE DATE OR TIME OF THE TOUR?
Yes, changes are allowed as long as there is availability and will not have any cost.
WHAT IS THE RETURN POLICY?
If you must cancel your booking in a tour for any reason, email us at firstname.lastname@example.org and we will refund you: 100% of the payment, if the cancellation is made 48 hours or more before the start date of the tour; 75% of the payment, if the cancellation is made between 48 and 24 hours prior to the start date of the tour; No refunds will be made for cancellations made 24 hours prior to the start of the tour. If you do not show up for the tour, no refund will be made.
Refunds will be made by the same method of payment used to make the original booking and the cancellation will be completed upon receipt of a cancellation email from the In and Out Madrid Tours S.L. Team.
WHAT ARE THE FEES PAID BY MINORS?
The same as adults as they occupy a full seat although there is no charge for the installation and use of child seats or lifts needed.
ARE THEY SHARED OR PRIVATE TOURS?
These are private tours so you will enjoy your visit without sharing the car with other customers.
ARE THE CARS AIR-CONDITIONED?
Yes, they have air conditioning, heating, and leather seats on most models.
DO THE CARS HAVE GOOD VISIBILITY TO ENJOY THE TOUR?
In new high-end vehicles the windows are large and tinted to maintain customer privacy. It is not a problem when it comes to having good visibility and taking photographs. In classic vehicles, the windows are also large and have good visibility. In addition, we make stops for you to better capture the monuments and atmosphere of the visit.
ARE THE CARS SAFE?
Our vehicles have all the security elements required by law. They have traffic insurance and a comprehensive insurance provided by the travel agency.
ARE ALL CARS THE SAME?
In high-end vehicles we work with Mercedes Benz V-Class, Viano, E-Class that offer a high level of comfort. Our classic cars are Rolls Royce, Bentley, Morgan, and some other brand that for their importance and historical trajectory can be interesting to develop the services.