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Terms and Conditions

Terms of use published on 6 December 2019:

The customer accepts and agrees to the conditions of this website which will be considered immediately applicable.

In and Out Madrid Tours S.L. reserves the right to change the legal terms and conditions by publishing them on the Internet. The use of our website after any change means that you accept them so if you are a regular user please check them periodically.

In and Out Madrid Tours S.L. reserves all rights to the information published on this website and it is therefore expressly forbidden to copy, reproduce, disseminate or transmit the content of the website without permission to do so.

You agree to use this site to make request for reservation of products and services in accordance with the offer contained in the Web and to do so in a legitimate manner in accordance with the commercial purposes for which it is designed.

Therefore you agree not to use robots or other automated access mechanisms intended to generate false or fraudulent applications. You can therefore use this site in accordance with the terms and conditions indicated and you do so voluntarily and under your own responsibility so In and Out Madrid Tours S.L. is not responsible if you find the content censurable, inaccurate, offensive or inappropriate.

If you decide to create an account you are responsible for properly guarding your password and keeping it confidential. You agree to inform us immediately in the event that you detect an unauthorized misuse of it. You also agree to provide us with accurate information and to have a single account in your name. In and Out Madrid Tours S.L. reserves the right to close the account if deemed necessary.

All tourist products and services offered by In and Out Madrid Tours S.L. are valid according to the information shown on the website. In and Out Madrid Tours S.L. is not responsible for any information of other origin.

If you must cancel your participation in a tour or other service for any reason, send us an email to info@inandoutmadrid.com as soon as possible and we will return you:
100% of the payment, if the cancellation is made 48 hours or more before the start date of the tour;
75% of the payment, if the cancellation is made between 48 and 24 hours prior to the start date of the tour.

No refunds will be made for cancellations made less than 24 hours before the start of the service or for services contracted with promotional code.

In case of not presenting to the tour or service, no refund will be made.

Returns will be made by the same method of payment used to make the original booking and the cancellation will be completed upon receipt by the user of a cancellation email from the team of In and Out Madrid Tours S.L.

The change of date for a reservation will not have any cost although it will be subjected to availability so In and Out Madrid Tours S.L. cannot guarantee the fulfillment of the requested modification of date.

Unless otherwise indicated, the prices shown on this website are per person and include national taxes.

The prices do not include tips, personal or theft insurance or extra services requested by the customer during the performance of the service such as extensions of time, additional visits, etc.. In the event of these changes you agree to notify us of them and in any case admit the charge through the same means of payment used in the initial service contract.

Regarding the hiring of private tour guides, cars with driver and other services available, In and Out Madrid Tours S.L. informs that the providers of such services may not be agents or employees of In and Out Madrid Tours S.L. so you are responsible for dealing directly with them in terms of setting the programs, times, meeting places and other details of services contracted. In and Out Madrid Tours S.L. is not responsible for accidents, losses, damages, delays or expenses incurred during the provision of these services.

For the correct provision of services you must show the voucher that we send you and present it on paper or digital support to the provider of the contracted service. In certain cases you may be required identification with a document that includes a photograph and / or the card used for payment and may be denied the provision of service if you do not provide the documentation mentioned.

When contracting the service, you undertake to inform minor passengers, as indicated in the contracting process, in order to provide them with the necessary chairs or lifts to guarantee their safety and comply with current regulations. In any case, you undertake to respect the instruction given by the driver to comply with current traffic regulations and to make responsible use of the vehicle, taking responsibility for any damage caused by negligence or improper use, as well as to bear any penalty imposed on us for not respecting the rules as a result of your action.

In no case will the money be returned once the tour or the contracted service has begun.

In and Out Madrid Tours S.L., its agents, suppliers and distributors will not be responsible for damages or loss of data, business, lost profits, opportunities, reputational damages or any other damage such as theft, theft, injuries, illness, etc. produced during the provision of contracted services.

As City Tours are closed circuits, they can start at any point on the route and will always end at the same point at which they start.

The duration of the tours are approximate and may suffer significant alterations depending on traffic, events or weather conditions so they will be adapted in the best possible way depending on these conditions. Alteration of the service for reasons beyond the control of In and Out Madrid Tours S.L. will not be subjected to a refund.

In and Out Madrid Tours S.L. reserves the right to withdraw from the website without prior notice any service that it considers inadequate for any reason without accepting responsibilities arising from this decision.

In and Out Madrid Tours S.L. accepts Mastercard and Visa as means of payment, as well as payments through PayPal and other methods published on the Web. There is no service fee or charge for processing payments with debit or credit cards. To make a reservation, it is essential to pay in full by credit or debit card. The payment will appear as “In and Out Madrid Tours” on your credit or debit card statement.
Prices may change if there is an increase in service, fuel or any other cost.

E-mail Communications

We may send you e-mails with information about offers of value to you, news about destinations, products and services, programs, etc., as well as other special promotions we create that can be useful, interesting or informative.

Our security and storage measures

In and Out Madrid Tours S.L. tries to maintain the integrity and security of your personal information for which we try to store your personal information in secure operating environments, not accessible to the general public, and have security measures in our physical facilities to prevent the loss, fraudulent use or alteration of your personal information. However, we cannot guarantee that an Internet transmission or data storage environment will be 100% secure, so we cannot provide total security. In and Out Madrid Tours S.L. will not be held responsible for the consequences of unauthorized access to your personal information.

Services contracted through our distribution partners or provided through suppliers.
In order to offer our products and services, we require our customers to provide us, either directly or through our distribution partners, with personal information such as your name, mailing address, e-mail address, telephone number, credit card details and other personally identifiable information. If you do not provide us with personal information when purchasing one of our products or services, we cannot confirm your purchase or make your reservation.

Also, for the provision of some services, we need to share all or part of such information with the final providers of contracted services so understand that by contracting our services you expressly authorize us to such transfer of information and only for the purpose of providing the service contracted. Therefore, In and Out Madrid Tours S.L. may transfer its personal data to third party collaborators (travel agencies) in order to meet the request of the User, and this in accordance with the provisions of Article 6.1 b) of Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data.


Madrid to………………………………


THE LANDLORD, hereinafter the carrier.

And THE RENTOR, hereinafter the contracting party.


That the contracting party, for the needs of services requires the hiring of passenger transport services with their luggage in rental vehicles with driver.

That the carrier is engaged in the activity required by the contractor and meets the requirements demanded by it and is willing to provide those required.

Therefore, both parties establish the present contract of lease of transport services in accordance with the following STIPULATIONS:

FIRST – The service to be carried out by the Transport Company shall be governed under the conditions and, in accordance with the provisions of the route sheet attached to this contract, where the conditions established in Art. 24 of Order Fom 36/2008 are determined.

SECOND – This contract has been regulated in accordance with the provisions of Law 16/87 as amended by Law 29/2003 ORDERING TERRESTRIAL TRANSPORT, in the Royal Decree of 28 September approving the Regulation of the Law of Land Carriers amended by Royal Decree 1225/2006 and Ministerial Order FOM 36/2008.

THIRD – In accordance with the provisions of Art. 24 of Order Fom 36/2008, as amended by Order Fom 2799/2015, the place of completion of the service should not appear reflected in the roadmap as the customer will determine during the provision of the service that place.

And, as proof, the present contract has been formalized, in accordance with what is gathered in the sheet of request of the service.

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